waktogePrivacy Policy

This page describes what we collect when you use waktoge and how we keep that data protected. We take your privacy seriously. When you create an account, deposit funds via DANA, e-wallet, mobile banking, or local payment, or play our slot tournaments and live-dealer games, we collect certain information. We use that information only to operate our platform, verify your identity, process payments, and comply with local regulations.

We do not sell your personal data to third parties. We do not share your gaming history with advertisers. We do not use your information for marketing purposes without your consent. Our data handling practices are designed to protect your account security and financial information while keeping our service running smoothly across Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported jurisdictions.

This policy explains what data we collect, how we use it, who has access to it, how long we keep it, and what rights you have. If you have questions about our privacy practices, contact our support team during business hours (Monday–Friday, 09:00–18:00 Jakarta time).

What Data We Collect

We collect information in several categories:

  • Account information: When you register on waktoge, we collect your email address, password (encrypted), full name, date of birth, and phone number. This information is used to create and manage your account.
  • Identity verification: Before your first deposit, we require a government-issued ID (passport or national ID) and proof of address (utility bill or bank statement). We store scanned copies of these documents to comply with KYC (Know Your Customer) regulations and prevent fraud.
  • Payment information: When you deposit or withdraw, we collect transaction details—the amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), and timestamp. We do not store your full payment credentials; payment processors handle that directly.
  • Gaming activity: We log your slot tournament entries, live-dealer table sessions, sportsbook bets, and Esports market activity. This includes bet amounts, game outcomes, and timestamps. We use this data to calculate leaderboards, settle payouts, and detect fraud.
  • Device and connection data: We collect your IP address, browser type, operating system, and device identifier. This helps us detect unauthorized access and troubleshoot technical issues.
  • Communication data: If you contact our support team via chat, email, or contact form, we store your messages and our responses. We use this to resolve your issues and improve our service.
Note: We do not collect sensitive data such as your full payment card numbers, bank account numbers, or biometric information. Payment processors handle those details directly.

How We Use Your Data

We use the information we collect for these purposes:

  • Account management: We use your email, name, and phone number to create your account, send you account notifications, and help you recover your password if needed.
  • Payment processing: We use your payment information to process deposits and withdrawals. We share transaction details with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) only as needed to complete the transaction.
  • Compliance and verification: We use your identity documents to verify your age, confirm your location, and comply with local gaming regulations. We may share this information with regulatory authorities if required by law.
  • Fraud prevention: We analyze your account activity, device information, and payment patterns to detect and prevent fraud, money laundering, and unauthorized access.
  • Gaming operations: We use your gaming activity data to calculate tournament leaderboards, settle payouts, and ensure fair play. We do not use this data to manipulate game outcomes.
  • Customer support: We use your communication history to resolve your issues and improve our support processes.

Your data is the foundation of trust. We protect it with the same care we apply to our gaming mechanics—transparently and fairly.

waktoge privacy team

Third-Party Processors and Data Sharing

We work with third-party service providers to operate waktoge. These processors have access to your data only as needed to perform their functions:

  • Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and Indonesian banks (online payment, e-wallet, mobile banking, local payment) process your deposits and withdrawals. They receive your payment information and transaction details.
  • Cloud hosting providers: Our servers may sit outside your jurisdiction (potentially in Singapore, Malaysia, or other regions). These providers host our platform and store your data. They are bound by data protection agreements.
  • Regulatory authorities: If required by law, we may share your information with Indonesian gaming regulators, tax authorities, or law enforcement.
  • Fraud prevention services: We may share your device information and transaction patterns with third-party fraud detection services to protect your account.

We do not sell your personal data to advertisers, marketing firms, or other commercial entities. We do not share your gaming history with third parties for any purpose other than those listed above.

How Long We Keep Your Data

We retain your data for as long as your account is active, plus a retention period after closure:

  • Active accounts: We keep your account information, identity documents, and gaming history for the duration of your account.
  • Closed accounts: After you close your account, we retain your data for 7 years to comply with financial regulations and fraud prevention requirements. After 7 years, we delete or anonymize your information.
  • Payment records: We retain payment transaction records for 7 years as required by Indonesian tax and banking regulations.
  • Support communications: We keep support chat logs and emails for 2 years after your last contact, then delete them.

Your Rights and Choices

You have the following rights regarding your data:

  • Access: You can request a copy of all personal data we hold about you. Contact our support team to submit an access request.
  • Correction: If your information is inaccurate, you can request that we correct it. You can update your email, phone number, and address directly in your account settings.
  • Deletion: You can request deletion of your account and associated data. We will delete your account information within 30 days, though we may retain payment records for 7 years as required by law.
  • Portability: You can request that we provide your data in a portable format (such as CSV) so you can transfer it to another service.
  • Opt-out of communications: You can opt out of promotional emails and notifications. You cannot opt out of transactional emails (account confirmations, payment receipts, support responses).

Cookies and Tracking

We use cookies and similar tracking technologies to operate waktoge and improve your experience:

  • Session cookies: We use session cookies to keep you logged in and maintain your gaming session. These cookies expire when you close your browser.
  • Preference cookies: We store your language preference and account settings in cookies so we can remember your choices.
  • Analytics cookies: We use analytics tools to understand how users interact with waktoge. This helps us identify technical issues and improve our platform.

You can disable cookies in your browser settings, but this may affect your ability to use waktoge. We do not use third-party advertising cookies or tracking pixels.

Data Security

We protect your data using industry-standard security measures:

  • We encrypt your password and all sensitive data in transit using SSL/TLS encryption.
  • We store your data on secure servers with access controls and firewalls.
  • We limit employee access to your data to those who need it to perform their job.
  • We conduct regular security audits and penetration testing.

While we take security seriously, no system is completely immune to breaches. If we discover unauthorized access to your data, we will notify you within 30 days and take steps to mitigate the impact.

Contact Us About Privacy

If you have questions about our privacy practices, want to exercise your rights, or believe we have mishandled your data, contact our support team:

  • In-app chat: Available Monday–Friday, 09:00–18:00 Jakarta time.
  • Email: Submit a privacy inquiry through your account dashboard.
  • Contact form: Use the contact form on the waktoge website to reach our privacy team.

We aim to respond to privacy requests within 14 days. For urgent security concerns, contact our support team immediately.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on waktoge. Your continued use of the platform after changes take effect constitutes your acceptance of the updated policy.

This privacy policy was last updated in 2024. We review and update it annually to ensure it remains accurate and compliant with local regulations across our service areas.

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